Privacy Policy

When you visit or make a purchase from our website, we may collect the following types of information:

• Personal Identification: Name, email address, phone number, and billing/shipping address
• Payment Information: Card details processed securely via third-party payment gateways — we do not store your card data
• Device & Usage Data: IP address, browser type, pages visited, and time spent on our website
• Order History: Details of products you have purchased or browsed
• Communications: Messages or enquiries you send us via email or contact forms

The information we collect is used solely to serve you better. Specifically, we use it to:

• Process and fulfil your orders, including shipping and delivery
• Send you order confirmations, updates, and support communications
• Improve our website, products, and customer experience
• Send promotional emails or offers — only with your consent
• Comply with legal obligations and prevent fraudulent transactions
• Respond to your questions, complaints, or feedback

Our website uses cookies — small text files stored on your device — to enhance your browsing experience.

• Essential Cookies: Required for the website to function (cart, sessions)
• Analytics Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to deliver relevant advertisements (only with consent)

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Delivery Partners: To fulfil and track your shipments
• Payment Processors: To securely handle transactions
• Legal Authorities: When required by law or to protect our rights
• Service Providers: Trusted platforms that assist with website operations, under strict confidentiality agreements

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

Order and transaction records are typically retained for a minimum of 5 years in accordance with applicable tax and financial regulations.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

• SSL encryption across the entire website
• Secure, PCI-compliant payment processing
• Restricted internal access to personal data
• Regular security reviews and updates

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your information.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of any inaccurate or incomplete data
• Deletion: Request that we delete your personal data ("right to be forgotten")
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a structured, machine-readable format
• Restriction: Request that we limit how we process your data in certain circumstances

Our website may contain links to third-party websites. Please be aware that we have no control over the content or privacy practices of those sites and are not responsible for their policies.

We encourage you to review the privacy policy of every website you visit.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to remove that information.